Effective Date: 2025-05-14
ECare Health Benefits Inc. (“ECare“, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and how we protect it.
By using our website (ecarehealthbenefits.com), submitting a prescription, or interacting with us by phone, email, or online forms, you agree to the terms of this Privacy Policy.
1. Who We Are
ECare Health Benefits Inc. is not a pharmacy. We are an international prescription referral service based in Canada. We help patients in the United States access affordable prescription and non-prescription medications by connecting them with licensed pharmacies and government-approved dispensing facilities in Canada and internationally. We act as your authorized agent to facilitate the fulfillment of your prescriptions.
2. What Information We Collect
We collect only the information necessary to provide our services and comply with legal and regulatory requirements.
The information we collect includes:
- Full name, Date of birth, Phone number, Email address, Mailing and billing addresses
- Health conditions, prescription history, prescribing physician details
- Copies of prescriptions and related documents
- Credit card details, ACH (chequing account) information, Billing address
We do NOT collect:
- IP addresses, Browser or device information, unnecessary Cookies or tracking data
3. How We Collect Your Information
We collect your information in the following ways:
- When you complete forms on our website
- When you send us documents or prescriptions
- When you communicate with us by phone or email
- When you place an order and provide payment information
- (Coming soon) When you consent to receive SMS communications
4. How We Use Your Information
We use your personal and health information for the following purposes:
- To verify your identity and eligibility for prescription services
- To process and fulfill your prescription orders
- To arrange delivery of your medications
- To communicate about orders, refills, or service requests
- To send optional updates or promotions (if you opt in)
- To meet legal, regulatory, and audit obligations
- To support quality assurance and security of our services
5. How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your personal information. Access to your personal health information is restricted to authorized staff and third parties only as needed.
6. Who We Share Information With
We only share your information as needed to fulfill your prescription and operate our service, including with:
- Licensed pharmacies and dispensing facilities
- Licensed physicians for prescription validation
- Shipping and courier services
- Payment processors
- Authorized agents, employees, contractors, or representatives
We only share your information as needed to fulfill your prescription and operate our service, including with:
7. Email and SMS Communications
We may send you emails or SMS messages for order updates, refill reminders, or optional promotions (if you opt in). We use AWeber for email marketing and are registering with RingCentral for SMS messaging.
SMS consent is not shared with third parties or affiliates for marketing purposes.
You can opt out of promotional messages at any time by using the unsubscribe link or contacting us directly.
7.1. SMS Messaging and Terms of Service
By opting in to receive SMS messages from ECare Health Benefits, you agree to our SMS Terms of Service, which detail the types of messages you may receive, including appointment reminders, order alerts, and account notifications. Message frequency may vary, and message and data rates may apply depending on your mobile plan. You can opt out at any time by replying STOP to any message. For additional information, including your rights and how to opt out, please review our SMS Terms of Service and our Privacy Policy.
8. Your Rights and Choices
You have the right to:
- Access or request a copy of your information
- Correct inaccurate information
- Withdraw your consent at any time
- Request deletion of your information (where applicable)
To exercise these rights, contact us at info@ecarehealthbenefits.com.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under the age of majority without verified parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date. Please review it periodically.
11. Contact Information
ECare Health Benefits Inc.
Unit 23 – 845 Dakota Street, Suite 357
Winnipeg, Manitoba R2M 5M3
Email: info@ecarehealthbenefits.com
Website: www.ecarehealthbenefits.com